for Olkkola Farm (The Company)
All returns require prior authorization. Returns must be authorized by
The Company within 30 days of purchase. We will replace or repair, at
our sole discretion, any product that is deemed defective. Special
Orders are not returnable for credit or exchange.
should accept product deemed to be damaged from the carrier. In order
to facilitate timely resolution with the carrier, the customer should
document the damage with the driver at the point of delivery in order
for The Company to file a damage claim as well as arrange for
inspection and pick up of the damaged product. Customer must notify The
Company within 15 days from arrival or our standard return policy will
override any damage claim.
shipping your return, please call 1-603-539-3535 or E-mail
to obtain a Return Merchandise Authorization (RMA). In order to
expedite the process, please have the following information ready:
name, invoice #, item description, and quantity. Items must be returned
within 10 days after receiving your RMA and must be packed in the
original packaging. Please write your RMA number on the RETURN LABEL on
the outside of the package and mail your shipment to:
RMA # (Enter Your
30 Walker Hill Road
Ossipee, NH 03864
All Non-Defective returns authorized by The Company are subject to a
15% restocking fee and must be completed within 30 days of invoice.
Incomplete returns, unmarked returns missing a (RMA#) or unauthorized
returns may be refused or subject to additional fees.
responsible for shipping charges on RMA returns. Customer also assumes
the risk of loss and damage on all return shipments. The Company
recommends the use of a reputable freight carrier who can provide proof
of delivery (POD) information upon request. The Company also recommends
proper packaging and insurance on your return shipment.
may bill the customer and the customer will reimburse The Company for
all charges incurred by The Company or its supplier for freight-collect
shipments or customer carrier-account shipments that the customer
either refuses shipment on, or refuses to pay.